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HELP & INFORMATION

How do I search for products?

Put a keyword into the search box and all products relevant to your search will be displayed. You can search with a brand, model, function, product name or just a keyword. Once you have found your product select "add to cart". Continue searching and adding more products, until you are ready to checkout.

How do I place an order on your website?

To place an order, follow these steps: Click on the product you want to order On the description page, click ‘add to cart’ On the shopping cart page, click ‘proceed to checkout’ As a new customer, click ‘continue’ under new customer On the next page, fill in your details under customer information, Choose from the payment options available, Confirm your order by clicking on the ‘checkout’ button

How do I register?

If you are a new user, then you can register in a few easy steps and create your own esteelada account. Just fill out your email, billing address and telephone number and you’re all done. After you register, you need to fill in your email address and password to login to your esteelada account. What does it mean to login? You have to login to have full access on esteelada.com

Do your products have warranty?

All our products have a one year manufacturer’s warranty so if the product develops a factory or manufacturer’s fault within one year; we will exchange or get the product fixed.

What if I cannot find my particular product on esteelada.com?

If you cannot find what you are looking for make sure it isn’t listed under a different category. If this doesn’t help, you can contact Customer Service +2348188512743 or email us at esteeladachildrenplace@gmail.com. If we do not currently carry this particular item, then please inform us as we are always looking to broaden our product selection, and keep our customers satisfied.

Waybill & Delivery

Can you deliver to me outside Abuja? Esteelada.com is happy to deliver products to its customers anywhere in Nigeria.

When will I get my product after I place an order (delivery period)?

Our standard delivery period is 24-48 hrs. However, you will receive notice on the morning of delivery

Where is your shop?

Esteelada shop is located at No. 1 Kabo Street off Ahmadu Bello Way, Opposite Dominos Pizza, Abuja. For your convenience, simply place an order on our website and the product will come to you.

How do you charge for waybill?

A charge is applied based on order weight and waybill address.

Can I come and pick up my order from your store?

Yes, Esteelada.com offers delivery services and we are also happy to have you come pickup from our store at No.1 kabo street off ahmadu Bello way opposite dominos pizza Garki Abuja

What if I am not home at the time of delivery?

As soon as your order is dispatched from our warehouse, you will receive an email to confirm that your package is on its way to your door. If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we will leave a card giving you instructions on either re-delivery or collection from the courier. We will do as much as we possibly can to make sure you get your order.

Can my parcel be delivered to an office address?

Yes, your parcel can be delivered to an office address. You must enter the address along with your full name upon checkout.

How do I make payment?

Esteelada.com has three payment options to choose from. Online Banking, Bank Deposits, and Credit Card payment. When you place your order on our website, these options are displayed and you can choose which option is most suited to you.

Do you offer instalment payments?

Esteelada.com works hard to fulfil all online shopping needs but unfortunately we don’t have the facilities to accommodate instalment payments. All our prices are very affordable and we definitely have products within your budget.

Are your prices negotiable?

Esteelada.com work very hard on making sure our prices are as competitive as possible. Therefore, our prices are non-negotiable

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