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HELP & INFORMATION

1. Introduction
Esteelada children place operates an e-commerce platform consisting of a website and mobile application ("marketplace"), together with supporting logistics and payment infrastructure, for the purchase of consumer products in Nigeria ("territory").
By using Esteelada, you accept these general terms and conditions in full. If you disagree with these general terms and conditions or any part of these general terms and conditions, you must not use our marketplace.

2. Registration and account
You may register for an account with our marketplace by completing and submitting the registration form on our website
You represent and warrant that all information provided in the registration form is complete and accurate.
If you register for an account with our website, you will be asked to provide an email address/user ID and password and you agree to:
keep your password confidential; notify us in writing immediately (using our contact details provided) if you become aware of any disclosure of your password; and be responsible for any activity on our website arising out of any failure to keep your password confidential, and that you may be held liable for any losses arising out of such a failure.
Your account shall be used exclusively by you and you shall not transfer your account to any third party. If you authorize any third party to manage your account on your behalf this shall be at your own risk.

3. Returns and refunds
We may offer refunds, at our discretion: in respect of the product price; and by way of store credits, wallet refunds, vouchers, mobile money transfer, bank transfers or such other method as we may determine from time to time. Returned products shall be accepted and refunds issued by esteelada. Changes to our returns page or refunds page shall be effective in respect of all purchases made from the date of publication of the change on our website.

4. Payments
You must make payments due under these general terms and conditions in accordance with the Payments Information and Guidelines on the marketplace.

5. Data Privacy
Buyers agree to the processing of their personal data in accordance with the terms of esteelada Privacy and Cookie Notice
Esteelada shall process all personal data obtained through the marketplace and related services in accordance with the terms of our Privacy and Cookie Notice and Privacy Policy.

Return policy:
you have 24-48hrs to make a return request after your order has been delivered. You will receive 100% refund for your items without Shipping fees if we delivered a damaged, defective or wrong item.
Place the item in original packaging including any accessories, tags, labels or freebies
Once we receive our return item we will inspect it and process your refund.

Privacy policy:
we will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

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